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Care and Cleaning Tips
Custom floor mats need the right care to maintain look and functionality. Go to our
Tips and Floor Mat Care page for more information.
Custom floor mats items may only be returned under our warranty policy (see below) for replacement due to defective merchandise and not for any refund. In those cases, replacement shall be for same fabric and color as the original floor mat order.
Since fabric and color samples are made available to the customer (see below), no replacement will be made for reasons of color or fabric taste.
Since our floor mats are Custom crafted to fit the floor pattern of your specific model vehicle, no refunds, of any type, will be accepted. We simply cannot re-sell them. They are made specially for your vehicle.
You may request a refund, less restocking fee and original shipping charge, for your order within 7 days of receiving your order, except for the following customized exclusions:
There is a 30% restocking fee on all pre-approved returned orders.
You must contact us to receive
a (Return Authorization)RA# and the correct Return Shipping Address
before you can return any product to us.
We pride ourselves on Great Customer Service, and will make every effort to fix any problem you have with your order, if possible.
Fabric / Color Samples
We recognize that photos posted on our web site may not properly reflect the exact color or subtleties of colors of a fabric we offer. For this reason our factory handles fabric samples directly. Fabric samples are made available to customer for the purpose of seeing, feeling and selecting a material or the choosing a fabric and color according to taste PRIOR to placing an order.
You may order fabric samples by e-mailing us at . When ordering fabric samples, a handling charge of $10.00 US will be applied to your credit card at the time samples are sent out. When you decide on a fabric and color and place a Floor mat order with us, a $10.00 US credit will be applied to your floor mat purchase.
The workmanship & materials of our products are warranted for one year to be free of defects.