The Floor Mat Guys
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Made in the USA

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Toll Free 1-866-407-4795
Customer Service


Care and Cleaning Tips

Custom floor mats need the right care to maintain look and functionality. Go to our
Tips and Floor Mat Care page for more information.


Return Policy

Custom floor mats items may only be returned under our warranty policy (see below) for replacement due to defective merchandise and not for any refund. In those cases, replacement shall be for same fabric and color as the original floor mat order.

Since fabric and color samples are made available to the customer (see below), no replacement will be made for reasons of color or fabric taste.

Since our automotive floor mats are custom crafted to fit the floor pattern of your specific model vehicle, no refunds, of any type, will be accepted. We simply cannot re-sell them. They are made specially for your vehicle.

You may request a refund, less restocking fee and original shipping charge, for your order within 7 days of receiving your order, except for the following customized exclusions:
1. Custom Embroidery,
2. Non-matching Edging
3. Non-matching Heelpad
The floormats must be in unused condition, in original packaging.

There is a 30% restocking fee on all pre-approved returned orders.
To return an order, please contact us for the return processing steps and return address.
Customers are responsible for return postage on all returned orders to us.
Orders with custom embroidery, edging or heelpads cannot be returned for restocking.

You must contact us to receive a (Return Authorization)RA# and the correct Return Shipping Address before you can return any product to us.
Without the RA#, you will be charged a 40% restocking fee along with any additional shipping costs for any returned items.
Our return shipping address is different than our billing and customer service addresses.

We pride ourselves on Great Customer Service, and will make every effort to fix any problem you have with your order, if possible.

Fabric / Color Samples

We recognize that photos posted on our web site may not properly reflect the exact color or subtleties of colors of a fabric we offer. For this reason, we offer FREE SAMPLES of any carpet & rubber materials that we offer. Samples are available to customer for the purpose of seeing, feeling and selecting a material or the choosing a fabric and color that will best fit your color scheme for your vehicle PRIOR to placing an order. 

You may order fabric samples by e-mailing us at .
Please allow 2 business days to process your sample order. 

Warranty Policy

The workmanship & materials of our products are warranted for one year to be free of defects.

You may e-mail us regarding these our return policy at




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www.FloorMatGuys.com is a subsidiary of:
 Chericom Online
2733 N. Power Rd., Suite 102 (148)
Mesa, Arizona 85215-1683
1-877-628-5445